Jun 1, 2020
In partnership with NYSTIA, Rove Marketing has introduced a surveying solution that helps attractions and destinations collect data on how they are meeting customer expectations in a post-COVID reopening. Rove Marketing recently launched the COVID Response Satisfaction Program to members of the museum industry. The survey has received positive interest and Rove is ready to introduce it to additional attractions, destinations, lodging, golf courses... tourism destinations.
You are invited to a Zoom webinar to learn more:
When: Thursday, June 4
Time:3:00 P.M Eastern Time (US and Canada)*
Topic: Rove | NYSTIA : COVID Response Satisfaction Program
*After registering, you will receive a confirmation email containing information about joining the webinar.
In partnership with NYSTIA, Rove has introduced a surveying solution that helps attractions and destinations collect data on how they are meeting customer expectations in a post-COVID reopening.
We know that it will be critical for attractions and destinations to create a safe and enjoyable experience upon re-opening. For many it will be challenging to maintain their desired customer experience while complying with new COVID health measures. With this offering, we want to help attractions collect survey data from customers and analyze it in real-time to make improvements so visitors feel safe, have an enjoyable experience, and we bring tourism back.
What NYSTIA members using the program have to say:
"Rove Marketing's professionalism and desire to provide this service to NYS museums at a very reasonable cost is admirable. I am confident that the project will allow us to understand visitor expectations and gage our response to meeting them so that we can modify our new normal to ensure that our staffs and visitors all feel safe and welcome." -Ken Meifert, VP Sponsorship and Development, National Baseball Hall of Fame and Museum
Here's a quick spotlight on the solution:
- Tourism businesses receive a unique URL/QR code. They integrate it into their digital/ticketing/customer service/etc.… touch points.
- Visitors complete a standard post COVID survey
- Businesses access their data in real-time via self-serve dashboard
- Data is rolled up for analysis and industry governance/best practices.
- Program length: 6 month
- Program costs: $500 per museum for 6 months of use
- Implementation time: 1-2 weeks
Register in advance for the time most convenient for you:
COVID Response Program: 3:00 P.M. Webinar
After registering, you will receive a confirmation email containing information about joining the webinar.