Operations Manager, Madison County Tourism

About Madison County Tourism, Inc. (MCT):

MCT strives to strengthen economic activity by strategically marketing events, businesses, and organizations in Madison County.

Our goal is to attract visitors from outside the County, in turn boosting the local economy through increased spending.

We help our partners– which are tourism-related entities– gain access to marketing resources that help drive visitors here, generating revenue and raising awareness of all of Madison County's vibrant communities and amenities.

Madison County is located in Central New York, with easy access off I-90 at exits 33 and 34. Look no further for a place that embraces all four seasons through its events, culinary delights, and cultural attractions.

We look forward to continuing to build awareness of, and appreciation for, Madison County– a place of lasting beauty, carved by time and tradition.

The Operations Manager fulfills the daily tasks of Madison County Tourism in collaboration with the Executive Director.

As the Operations Manager, your responsibilities include: overseeing all administrative functions, optimizing internal processes, managing vendor relationships, and ensuring high-quality service to our tourism partners.

Essential Duties and Responsibilities:

• Assists in weekly tasks in collaboration with our accountant
• Manages mailing needs both in-house and with distributors
• Serves as the primary point of contact for our tourism partners and helps plan partner events
• Assists in event setup and teardown
• Manages Google Calendar for the organization
• Assists in the creation of itineraries for visitors and groups
• Regularly updates/maintains daily events calendar on our website
• Works with multiple vendors and collaborators across a variety of projects
• Develops and sends monthly newsletters to tourism partners, community connections, and subscribers
• Evaluates technologies, helping provide insight/perspective on operational efficiencies
• Additional duties as assigned

• Ability to demonstrate working experience of similar nature as outlined above
• Excellent communication and interpersonal skills
• Ability to work with Google Workspace (Google Drive, Google Meet, Google Forms, etc.)
• Taking initiative and self-starting ability is a must
• Ability to properly lift 30 pounds from ground level to a height of 36 inches
• Ability to drive and travel interstate without restrictions
• Occasional weekend and evening availability required

Preferred Qualifications:

• Strong organizational skills, including the ability to manage multiple projects simultaneously
• Desire to be a part of a dynamic, collaborative, and kind work environment
• Strong analytical skills and data-driven strategic thinking approach
• Consistently meets deadlines and works to elevate expectations
• Strong communication skills and the ability to work effectively with a wide range of diverse collaborators and skill sets

Key Characteristics:

• Advocate
• Collaborative
• Leader
• Proactive
• Approachable
• Thorough
• Organized

Education and Experience:

• Bachelor’s Degree or relevant industry experience
• 2+ years of experience in a managerial role, preferred

Salary:

• $60,500

Benefits:

• Benefits package includes: paid and floating holidays, paid vacation, paid sick time, simple IRA, and health insurance; opportunities for professional development through local and state-wide organizations.

PLEASE NOTE:
Madison County Tourism is an Equal Opportunity Employer. There shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Full-time, 40 hours/week, exempt position

Interested candidates should submit their résumé, three professional references, and a cover letter outlining their qualifications and interest in the position to kaytlynn@madisontourism.com.

Job open date: January 10, 2025

Job open until filled.