Client Account Support, Alon Tourism Solutions

Alon Tourism Solutions is the leading travel trade tourism marketing consultancy based in New York. With over 25 years of experience, we provide on-demand sales and marketing initiatives, strategic consulting, tourism training, and targeted networking programs that boost visibility, sales, and profitability for tourism destinations, suppliers, and global sales teams. We pride ourselves on our innovative approach and commitment to creating tailored solutions for our clients.

Our Culture:

• Fast-paced and collaborative
• Creative problem-solving
• Passionate and driven team environment

Our Brand Pillars:

• Proven Experts: Effective processes for achieving successful outcomes
• Industry Connectors: Uniting and facilitating relationships to create long-term smart partnerships.
• Problem Solvers: Experience, attention to detail, and tireless work ethic drive our client’s success
• Passionate Creators: When we put our minds to it, it can be done; let’s figure out how.

Alon Tourism Solutions is seeking an enthusiastic and detail-oriented Account Support professional to join our team. This full-time, remote role offers an exciting opportunity to work in a fast-paced, multi-tasking environment, where you will play an essential part in supporting and executing Alon’s tourism client accounts.

Your efforts will contribute directly to the development of long-lasting client relationships, the creation of effective sales and marketing strategies, and representing our clients in tourism programs. Responsible for driving project tasks forward and working closely with the entire team to create a collaborative environment that fosters success for our client relationships.

As an Account Support team member, your responsibilities may include: maintaining client relationships, supporting client contracts and sales, preparing marketing materials, representing clients during tourism programs, and reporting on client project status.

Your success in this role will depend on your ability to execute effective sales strategies that align with Alon’s as well as our client’s tourism goals.

Key Skills, Traits & Responsibilities:

1. Communication Skills: Strong verbal and written communication to engage with leads, clients, and team members.
2. Detail-Oriented: Exceptional attention to detail in every aspect of account management and project execution.
3. Proactive: Ability to take initiative and manage multiple tasks with excellent time management skills.
4. Client-Focused: Drive for providing exceptional service and maintaining strong client relationships.
5. Adaptability: Flexibility to thrive in a fast-paced environment and manage multiple priorities simultaneously.
6. Confidentiality: Respect for the confidentiality of Alon’s intellectual property and clients' proprietary information.
7. Tech-Savvy: Familiarity with Microsoft 365, CRM tools, and marketing software.

Key Activities & Duties:

• Client Management: Oversee all aspects of client accounts, including communication, strategic planning, sales & marketing, fulfillment, and contracting.
• Trade Events: Represent clients at tourism trade shows and events; assist with follow-up and lead maintenance.
• Sales Support: Work with the sales manager to execute sales outreach and maintain client relationships.
• Reporting: Provide regular status updates to the president and general manager on client progress and events.
• Team Collaboration: Work closely with the Alon team on all aspects of client projects.
• Other Duties: Perform ad-hoc tasks as needed and within the scope of your role.

Experience & Education:

• Education: Associate degree
• Experience: Minimum four years in sales, marketing, account management, or a similar role
• Preferred Experience: Hospitality, tourism, event planning, sales, consulting, marketing, branding, or customer relationship management
• Skills: Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), email marketing software, and excellent organizational skills

Position Details:

• Health Benefits
• Simple IRA
• Remote Position (with occasional travel for meetings and sales events)
• Bonus Potential

Starting Salary: $40,000 – $50,000
Hours: Monday to Friday, 9:00AM - 5:30PM EST

Alon Tourism Solutions is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Alon is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know.

If you are ready to join a dynamic team and contribute to the success of our tourism clients, we encourage you to apply today. Please submit your cover letter and resume to jobs@alontourism.com detailing your relevant experience and how this role fits your career goals.